RETURN POLICY

At Sofia’s Boutique, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, we offer a simple, transparent, and hassle-free return process to help ensure your shopping experience remains smooth and worry-free.

ELIGIBILITY FOR RETURNS

To be eligible for a return, items must meet the following conditions:

• Returned within 30 days of delivery

• In original condition

• Unworn, unwashed, and unused

• With all original packaging, tags, or labels attached

Items that are worn, washed, damaged, or altered are not eligible for return.

NON-RETURNABLE ITEMS

Certain items may be marked as final sale and cannot be returned or exchanged. These may include:

• Gift cards

• Clearance or sale items marked as final sale

• Promotional or limited-edition items

Please review product details carefully before completing your purchase.

HOW TO INITIATE A RETURN

To begin a return request, please contact our customer support team:

Email: support@sofiasboutiqueusa.com

Please include:

• Your order number

• The item(s) you would like to return

• The reason for the return

Once your request has been reviewed, our team will provide return instructions and a Return Merchandise Authorization (RMA) if required.

RETURN SHIPPING

Customers are generally responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We recommend using a trackable shipping service to ensure your return package is delivered safely.

Sofia’s Boutique is not responsible for return packages that are lost or damaged during transit.

REFUND PROCESS

Once your return is received and inspected, we will notify you by email.

If your return is approved:

• Refunds will be issued to your original payment method

• Processing time is typically 7–10 business days

• Additional processing time may be required depending on your bank or payment provider

EXCHANGES

If you would like to exchange an item for a different size, color, or style, please mention your request when contacting us.

Exchanges are subject to:

• Product availability

• Inventory availability at the time of request

DEFECTIVE OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will:

• Provide a prepaid return label

• Offer a replacement or full refund at no additional cost

INTERNATIONAL RETURNS

For international orders:

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Customs duties, taxes, and import fees are non-refundable

ORDER CANCELLATIONS

Orders may be canceled before shipment by contacting our customer support team.

Once an order has been shipped, it cannot be canceled but may still be returned according to this policy.

CONTACT US

If you have any questions about returns, exchanges, or refunds, please contact us:

Email: support@sofiasboutiqueusa.com

We are always here to help and ensure a smooth, reliable, and stress-free return experience.

Sofia’s Boutique — Designed for modern style, confidence, and everyday elegance.