REFUND AND RETURNS POLICY

At Sofia’s Boutique, we want you to feel confident and satisfied with every purchase. If something isn’t quite right, our team is here to help. Please review the policy below to understand our options for returns, exchanges, and refunds.

RETURNS

You may request a return within 30 days of delivery for eligible items.

To qualify for a return, items must be:

• Unworn, unused, and unwashed

• In their original condition

• Returned with original packaging, tags, or labels intact

Items that show signs of wear, damage, washing, or alteration may not be accepted for return.

NON-RETURNABLE ITEMS

Certain items are considered final sale and cannot be returned or exchanged. These may include:

• Gift cards

• Clearance or sale items marked as final sale

• Promotional or limited-time special items

We recommend reviewing product details carefully before completing your purchase.

HOW TO REQUEST A RETURN

To begin a return request, please contact our customer support team:

Email: support@sofiasboutiqueusa.com

Please include the following information:

• Your order number

• The item(s) you would like to return

• The reason for the return

Once your request is approved, we will provide return instructions and, if applicable, a Return Merchandise Authorization (RMA).

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect.

We strongly recommend using a trackable shipping method to ensure your return package arrives safely.

Sofia’s Boutique is not responsible for lost or damaged return packages during transit.

REFUNDS

Once your return is received and inspected, we will notify you by email.

If your return is approved:

• Refunds will be issued to your original payment method

• Processing time is typically 7–10 business days

• Your bank or payment provider may require additional time to reflect the refund

EXCHANGES

If you would like to exchange an item, such as a different size, color, or style, please mention your request when contacting us.

Exchanges are subject to:

• Product availability

• Current stock limitations

DAMAGED OR INCORRECT ITEMS

If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery.

We will:

• Provide a prepaid return label

• Offer a replacement or full refund at no additional cost

ORDER CANCELLATIONS

Orders may only be canceled if they have not yet been shipped.

Once an order has been dispatched, it cannot be canceled. However, you may still request a return according to this policy.

INTERNATIONAL RETURNS

For international orders:

• Customers are responsible for return shipping costs unless the item is defective or incorrect

• Customs duties, taxes, and import fees are non-refundable

CONTACT US

If you have any questions about our Refund and Returns Policy, our customer support team is always here to assist you.

Email: support@sofiasboutiqueusa.com

We are happy to help with returns, exchanges, refunds, or any order-related concerns.

Sofia’s Boutique — Designed for confidence, style, and everyday elegance.