PRIVACY POLICY

At Sofia’s Boutique, we operate this website and related services, including all content, features, tools, and products, to provide you with a seamless, secure, and enjoyable shopping experience. This Privacy Policy explains how we collect, use, and protect your personal information when you visit sofiasboutiqueusa.com, make a purchase, or contact us.

By using sofiasboutiqueusa.com, you agree to the practices described in this Privacy Policy. We encourage you to review this policy carefully.

INFORMATION WE COLLECT

We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

This may include:

• Personal details such as your name, email address, phone number, and shipping/billing address

• Payment information such as credit or debit card details (securely processed through trusted third-party payment providers)

• Account information including username, password, and account preferences

• Order information including purchases, returns, exchanges, and wishlist activity

• Customer communications including messages or inquiries sent to our support team

• Device and usage information such as IP address, browser type, pages visited, and browsing activity

HOW WE COLLECT INFORMATION

We collect information through the following methods:

• Directly from you when you create an account, place an order, complete a purchase, or contact us

• Automatically through cookies and tracking technologies when you browse our website

• From trusted third-party service providers that help us operate our store, process payments, fulfill orders, or analyze website performance

HOW WE USE YOUR INFORMATION

We use your information to:

• Process, manage, and fulfill your orders

• Handle payments, shipping, returns, and exchanges

• Provide customer support and respond to inquiries

• Improve our website, products, and services

• Personalize your shopping experience

• Send promotional emails, special offers, and updates (you may unsubscribe at any time)

• Prevent fraud and maintain secure transactions

• Comply with legal and regulatory requirements

SHARING YOUR INFORMATION

Sofia’s Boutique respects your privacy and only shares personal information when necessary.

We may share your information with:

• Trusted service providers, including payment processors, shipping carriers, and analytics providers

• Marketing and advertising partners when you interact with promotional content

**• Legal authorities or other parties when required by law or necessary to protect our rights, safety, or property

We do not sell your personal information to third parties.

COOKIES & TRACKING TECHNOLOGIES

Our website uses cookies and similar tracking technologies to improve website functionality, analyze traffic, and provide a more personalized shopping experience.

You may disable cookies through your browser settings; however, some website features may not function properly as a result.

DATA SECURITY

Protecting your personal information is a priority at Sofia’s Boutique. We use industry-standard security measures to help safeguard your data.

However, no online transmission or storage method is completely secure, and we cannot guarantee absolute security of your information.

DATA RETENTION

We retain your personal information only for as long as necessary to:

• Provide our services

• Complete transactions

• Meet legal and regulatory obligations

• Resolve disputes and enforce agreements

CHILDREN’S PRIVACY

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

YOUR RIGHTS

Depending on your location, you may have rights regarding your personal information, including:

• Accessing the personal data we hold about you

• Requesting corrections or updates

• Requesting deletion of your personal information

• Opting out of marketing communications

• Withdrawing consent where applicable

We may require identity verification before processing certain privacy requests.

INTERNATIONAL DATA TRANSFERS

Your personal information may be processed or stored in countries outside your own. When required, we take appropriate measures to help ensure your information remains protected.

UPDATES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations.

Any updates will be posted on this page with the revised effective date.

CONTACT US

If you have any questions about this Privacy Policy or would like to exercise your privacy rights, please contact us:

Email: support@sofiasboutiqueusa.com

Address: 200 N Greensboro St Ste B3, Carrboro, NC 27510-1833, United States

Sofia’s Boutique Inc. is responsible for managing your personal information and protecting your privacy.